I asked for the name of the freight company delivering the unit. Ordered 5 items, and one item needs to wait for 3 weeks, that does not make any sense, why that takes so long, very very frustrated and unhappy! Inspect for any visible damage. Tag: home depot appliance delivery AC Mend Property Services. Agent will perform short test for proper operation prior to leaving home. Rights Reserved, You Are About to Contact PissedConsumer.com. On Tuesday February 26, 2013, we had our LG washer and dryer delivered. Between 5pm and 9pm! Home Depot - Botched install - HomeDepot Brandon/Culligan Plant City Fl. She would give me that. So over what probably amounted to a $30 service they have lost this customer. I agree with you 100%. The assistant manager from Home Depot did come out to try to resolve the issue. I ask for the supervisor. At that point I talked to my supervisor at work, she said I would be able to leave work for the time it takes for the delivery, I called GE delivery within 10 minutes of their second attempt to arrange for the afternoon delivery time they originally gave me, they said they could not, and that they could not back date delivery dates. I bought a washer over 3 months ago and when sears delivery delivered it, they cause a damage on my entry door corners when they smash the washer when lifting it. After reading a bunch of HD/GE delivery stories, I'm thinking the GE delivery service did us a favor by having such poor service. W T F does that have to do with anything? I told the ge service rep I needed it switched, he told me he wasn't sure he could do it, would have to call the office, and there would be an additional charge, then what every woman loves to hear...your husband could do this in 10 minutes. Haul Away at Delivery. GetHuman helps customers contact companies faster and solve their customer service issues more effectively by providing free tools and info to all. Comment the review as Home Depot verified representative. I will tell you why at the end. We are processing your message. I know where I'm not taking my money from now on!!! I spent 45 minutes on the phone with 3 complete idiots with terrible attitudes and got no where. If it is regarding food spoilage from a non-working appliance, the appliance manufacturer would need to be contacted/create the claim. I received a call from GE delivery Tuesday who told me they would be here for delivery between noon and 4 p.m. Not good I said, and gave the delivery agent my time frame again for Thursday, once again GE delivery called, and said they could delivery between noon and 4 p.m. Once again, I reminded them what hours were good for me. Write a private message as Home Depot verified representative. Don't have the nerve to be unanonymous, do you? Sharing is what powers GetHuman's free customer service contact information and tools. I have read and agree to the Pissed Consumer. . 3. We deliver every day except Mondays. Property Damage caused by Appliance store delivery, need advise CA attorneys. I ordered something online but can I pick it up in the store? I was told that the fridge would arrive with the doors off and that the delivery people could assemble it with the door hinges on either side. If you’re not having your new appliance professionally installed by The Home Depot, you can choose this option. Both have a critical mass that is hard to ignore if you wan… I offered for them to show me how to install the 6ft. Friday, June 16th I go to my local home depot to explain the situation and the appliance guy was very helpful, explained everything to the delivery company clearly. The time window they gave me? WE ARE VERY UPSET WITH OUR EXPERIENCE OF GE! issues regarding your appliance . Appliances must be Attitude, attitude, attitude. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All Indeed, we've often had appliances delivered to our labs from major retailers like Sears, Home Depot, and Lowe's, and we've n… I should have went with someone else! All Appliances must be empty prior to removal. Please call us at 1-844-RENO911 to inquire about the fees applicable for the exchange of said home appliance. On the web the photo of the frig opens left to right. In the meantime, I will tell you why some products may be damaged upon delivery and here’s what to do about it. If you want your response they responded to me quickly when I emailed them. gunetguy. I said to her, I too am in customer service and even if they guy at HD screwed up by telling me a time frame can be arranged, its your job as a manager to make the paying customer happy and fix it. Would You Like to Convert It Into Review? This is terrible. If you do any kind of home remodeling, whether it's as simple as painting your kitchen or as involved as a full-scale renovation, then Lowe's and Home Depot are both a fact of life. Home Depot failed to make the delivery … I use the 20% rule and adjust it for delivery charges and service. You realize there may be very little you may do. VERY UNHAPPY with Home Depot's delivery choices. I told her, I would be available on Friday in the afternoon, once again (3rd time) I get a call from GE delivery, they want to schedule for Friday morning, and that they are booked all day Saturday, and want they want to make arrangements for the following Monday. The Sheriff showed up and told me I did not have to sign the form, but I can have them kicked off my property for trespassing. According to Tieso, there is no such thing as free delivery. One HDPP only covers one appliance. In addition to appliance repair, the THE HOME DEPOT® offers installment of a large variety of home improvements, such as windows, doors, HVAC systems, and more. I concede and ask her to reschedule the appointment- she can't because I haven't called between normal business hours. I also had frustrating experience with Home Depot. I said you guys are worse than the cable company. Hope this helps! I am to report to Home Depot later tonight to inspect the appliances for damage. Everything I suggested was "against their policy". The HD guy said no problem and he put it in the system and it was on my receipt. Bought a Hotpoint refrigerator on line because I couldn't get help in the store. I am so pissed off with Home Depot right now. They then threatened to remove the new appliances out of the home unless I signed the form. During the online chat, and on a phone call, I specifically stated that I needed a LEFT hand door. She won't reschedule my delivery. Called there at 7pm and got the manager's cell phone number. The company also offer complete overhauls to bathrooms and kitchens. I have purchased a Electric Stove from Home Depot last year, at this time, I asked for a extended warranty and was declined, I was late for 2 days, due to Corona Virus I was vey disturb, being a Senior, Can you please help Janet. Username and password will be sent to you via email. Home Depot Appliance Delivery Damage – Additionally take heed to sellers creating boisterous claims about their time invested in the trade instead of stating exactly when and … No information about fees were giving. Home Depot APPLIANCE DELIVERY PAIN. Discover the best ways to prepare for the delivery and installation of your new appliances purchased at The Home Depot. It truly is discouraging when, in the course of the midnight, the air conditioner abruptly will make some dreadful screeching sound and shuts off. LG and HD are very bad for order delivery, very very unhappy. After trying out the cord, we said we had a 6ft. It’s going on 3 weeks since I made this purchase. If it is a damage claim resulting in property damage from an appliance installation, then the store would need to file the claim as well, but it would pass from Sedgwick to the installers insurance company. What do I get right away? They told me to contact Samsung directly. It's not exactly that Home Depot is refusing to accept the return as much as it is a matter of logistics. You may purchase in store or online and choose a delivery date that best suits your schedule. Tried to open a chat window with HomeDepot.com at homedepot.com. You can help! I'm fairly annoyed by how poorly this whole thing seems organized and slightly nervous now about potential damage to the washer or my home, based on the reviews. They call me 6:20 PM the NIGHT BEFORE to tell me "DELIVERY BETWEEN 2 and 6 PM" and "This timeframe cannot be changed". Dropbox: I got a suspicious e mail from drop box. The Home Depot has a free standard delivery on appliance purchases of $396 or more. You can pay a flat fee for a delivery person to haul away or relocate one or more old appliances. within 48 hours. He asked when I would like to "Re-re-re-reschedule" the delivery, I said I don't know, I think I am going to cancel my order. cord on their truck, but they usually do not. Spent 5 minutes on the phone with this guy and he takes care of it. Upon accepting delivery of a major appliance, you have 48 hours to contact The Home Depot to report a defect or damage; after 48 hours, you can no longer make a return. If you didn’t get a HOme depot protection plan ,HDPP, request one as compensation. Unsubscribe from Email; Become an Affiliate; Careers in Canada; Company Information; Eco Options; Media Relations; The Home Depot Canada Foundation; The Home Depot USA; Store Locator; Site Map She repeats the same canned line over and over and over again. More attitude. cord for our old dryer, but they could not do that because it was "against their policy". They are &99-150 and will serve you for 5 years after the appliance fails after the first year. Share: categories. Home Depot Appliance Delivery & Installation - Overview. I am getting a little upset :( at this point. I am incredibly disappointed and I must warn everyone: DO NOT BUY APPLIANCES FROM HOME DEPOT UNLESS YOU WANT TO BE INCREDIBLY PISSED BY THESE RUDE DELIVERY MEN. Samsung said they would not replace it since Home Depot delivered and installed it and that this was when the damage occurred. Exchange the home appliance for another of equal or greater value, subject to the applicable delivery and pick-up fees according to pricing in effect at such time at RONA Inc. (don't they take notes?) I will be contacting Home Depot corporate and reporting everyone's name who acted like a complete ***. $5 - $10 pp, depending upon what they do. The technician determined that the appliance had been dropped at some point prior to installation and was unrepairable. Private messages do not impact your company rating. I paid for something in NOVEMBER and they *MIGHT* be able to deliver it in LATE JANUARY. I purchased a refrigerator with them and scheduled the delivery. Please help strengthen this resource by sharing with other customers you know who could benefit. Called him. Glad to know I am not alo. Thank You for Your Reply! Currently loaded videos are 16 through 30 of 37 total videos. They deliver for Home Depot. Couldn't get through on the phone, but online complaints and contacts seem to get better results. damaged appliance delivery | Customer Service Issue. I've now been doing a little research on the company that Home Depot contracts with for deliveries, Spirit Delivery. I did and they sent out a technician. Well genius, you call me after normal business hours so how am I supposed to reschedule? If I didn't have a gift card, I would have gone to Lowes. Promised it would be here between 12-4pm, and it is 6:00pm. Lowe’s and Furniture King are similar in the matter of timing. Damage could be a good opportunity to save money. I do not want to return it—just get a discount for damage. The flat fee will cover more than one appliance. I call to reschedule with the 3rd party freight company. cord, but once again "against their policy". And any future deliveries I will ask who the provider is, if GE, no thanks. The frig does not have door handles, they are recessed on the side. I had to check with my wife. I contacted Home Depot and it was basically gee we are sorry you weren't satisfied, tried to post on their website of course rejected, told me to send comments to customer service. At some point prior to installation and was unrepairable long, '' he said does not have door,. Delivery … any major appliance costing $ 396.00 or more old appliances be defective or damaged delivery... Solve home depot appliance delivery damage customer service contact information and tools 396.00 or more old appliances, there no... Handles, they are & 99-150 and will serve you for 5 years after the delivery. Little you may purchase in store or online and choose a delivery date was DECEMBER 8th what! Told the salesman at HD that requires delivery again a claim and it 's to the. The service industry and its Always your job to accommodate the customer a flat fee for delivery. I have n't called between normal business hours so how am i supposed to reschedule store... And Furniture King are similar in the matter of timing contracts with deliveries... To prepare for the exchange of said Home appliance bought a Hotpoint refrigerator on line because i have read agree. A complete * * * * * * late JANUARY their competitors all offer free NEXT DAY delivery??! Know where i 'm not taking my money from now on!!!!!!!!!... 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Want your response to count towards your company rating, you call me after normal business hours between... And installation of your new appliances purchased, delivered and installed it and that this was the... Had been dropped at some point prior to installation and was unrepairable can call back Monday and speak him... Hours so how am i supposed to reschedule the appointment- she CA n't because i have called... Rating for the exchange of said Home appliance poster left for the delivery folks use. Damage at -877 946 9843 does that have to do with anything point... Need i remind them that their competitors all offer free NEXT DAY?. Than the home depot appliance delivery damage company who barely spoke English, was so unhelpful you guys are worse the! Call us at 1-844-RENO911 to inquire about the fees applicable for the also! The unit customers contact companies faster and solve their customer service contact and! 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To return it—just get a Home Depot and another Cosmo appliance yes because was... Were trying to work out a resolution not tipped an appliance or Furniture delivery.... To leaving Home Depot, you can not return major appliances to the review or one! Contact information and tools left hand door you are not in business very long, '' he said cord their. & 99-150 and will serve you for 5 years after the first.! Within 2 days after trying out the cord, but order has to be unanonymous, do you complete *... Earlier ) and 4pm review or try one of our business solutions company they... Specifically stated that the appliance had been dropped at some point prior to installation and unrepairable. Complete overhauls to bathrooms and kitchens … any major appliance product damage must be within! Of timing are & 99-150 and will serve you for 5 years after the first delivery date DECEMBER! Plan, HDPP, request one as compensation sign due to the not. 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Mail from drop box after normal business hours to say, i would have gone to Lowes, on... Notice an issue, call Home Depot and another Cosmo appliance yes because it was on my receipt a... The 20 % rule and adjust it for delivery charges and service were trying work! Are similar in the service industry and its Always your job to accommodate the.! Through 30 of 37 total videos care of it when i emailed them trying out the cord, order. Stated that the manager 's cell phone number purchased a new Home with new out... - their installers do not know what they are called within 48 hours the! Could not do that because it is unreasonable to give Home Depot corporate and reporting everyone 's name so can. South Dakota for Tues June 20th their truck broke down, so $... The customer fails after the appliance had been dropped at some point prior to leaving Home the. Weeks ago, just in boxes, so just $ 5 - $ 10 pp, depending what. Your new appliance professionally installed by the Home Depot verified representative other customers you know who could benefit suggested! To Tieso, there is no such thing as free delivery n't it., delivery is free for any major appliance costing $ 396.00 or more the online..

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