If neither of these avenues resolve the issues, there is a dedicated complaint team, who respond to complaints by email and a dedicated voicemail phone number, written replies can take up to five working days to receive.[14]. Giffgaff have work-from-home part-time moderators, called Educators, to police their community forum. Got a question? [21], In November 2010, Giffgaff won the Forrester Groundswell Award and was later nominated for the 'Marketing Society's Brand of the Year', losing to the department store John Lewis[22] In December 2010, Giffgaff won the 'Most Innovative Community Award' at the Social CRM Customer Excellence Awards. Do you agree with giffgaff’s star rating? What's giffgaff's email address or phone number? Giffgaff promise to match their members charitable donations, pound for pound. They regularly remove, edit or modify content which is against their community guidelines. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get. | Read 10,341-10,360 Reviews out of 10,793 This means that users will get 80 GB of full speed data usage but after these 80 GB, will be speed-limited to 385 kbps between 8 am and midnight every day.[35]. Become a verified brand rep for Giffgaff and amplify your brand's voice on Knoji. (Optional) Attach a photo with your reply. Giffgaff implemented 5G on their golden goodybag range using their new 5G sim[11] on the 7 January 2021. Super recruiters are also eligible to receive other benefits, such as dedicated email support, marketing materials, phone calls with employees, and visits to Giffgaff's HQ.[17]. giffgaff Limited is authorised and regulated by the Financial Conduct Authority and is listed on the Financial Services Register. Although this may not be the most common way of contacting a mobile network provider in the UK but the way society is operating now with everything being online this is not a problem for Giffgaff customers as they can still contact the Giffgaff customer service team online. Registered address – giffgaff Limited, 260 Bath Road, Slough SL1 4DX. Giffgaff has no customer service phone lines. In March 2014 Giffgaff announced that it would add a line of 4G LTE goodybags available for purchase from April 2014. [6], At launch, the first product was a prepaid SIM card providing all standard 2G and 3G mobile phone services, charged on a pay as you use basis. The closest a Giffgaff customer can get to talking directly to a Giffgaff customer service member is to chat with one of the Giffgaff agents … While Giffgaff has been doing just fine so far, there is a real threat of lack of customer service as the number of consumers expands. Check out what 10,748 people have written so far, and share your own experience. Check out what 10,718 people have written so far, and share your own experience. Giffgaff has no customer service phone lines. All the support is done online including account/billing issues. Our agents are in the best position to resolve your issues and they should be the first person you contact. Do you agree with giffgaff’s star rating? Registered address – giffgaff Limited, 260 Bath Road, Slough SL1 4DX. Does giffgaff have a customer service or contact us page? Giffgaff is an old Scottish word for 'mutual giving'[16] and the company maintains that ethos, as much as possible. If you want the settings for your phone or want to know a general question, then ask the community. As of September 2015, all of giffgaff's 'goodybags'[18] come with 4G data included at no extra cost. Moderate content, respond to reviews, and promote offers. Company Number - 04196996. Specifically, customers participate in both a proprietor network forum and broader social media to provide feedback on product features, pricing and support. Account-specific queries are directed to "agents", who are contracted by Giffgaff Ltd. to administer account matters. [38], "We've moved gaff! The complaint was not upheld by the ASA who concluded that unlimited internet was advertised correctly. [13] Giffgaff's new phone loan initiative is with Klarna Bank AB, known as Klarna a Swedish Bank who provide financial services. [29][30][31][32] They also won three other uSwitch awards in 2019 for: Best SIM Only Network, Best Network for Data, and Best PAYG Network. On the 20 October 2020, giffgaff introduced the Unlimited golden goodybag priced at £35 month, recurred from a bank payment method. The phone will not update to the latest version of Android and has a number of other problems. Check out what 10,716 people have written so far, and share your own experience. Phone Number. (Optional) Include a photo to illustrate your review of Giffgaff's contact information. Do you agree with giffgaff’s star rating? Ask away. Giffgaff noted that their customer service agents had used the clause above incorrectly and promised to rectify this. In August 2020 the Company launched their 9GB Golden Goodybag, to compete directly with its own 6GB Goodybag product, both priced at £10. [23][24], In June 2012 Giffgaff was named the Best MVNO at the Mobile Industry Awards. Giffgaff has differentiated itself in an otherwise mature mobile market to deliver service based on a customer (or “member”) co-created range of products. | Read 10,221-10,240 Reviews out of 10,748 Changes and new features - helpers updates thread Company Number - 04196996. Internet rubbish & no customer service. iPhone devices went on sale from 4 June 2014, to accompany a wide range of manufacturers including Samsung handsets. mood Direct contact Go. The ASA upheld the complaint that the content was in violation of BCAP rule 4.1 for harm and offence and recommended that the advert not appear again in its current form. Thank you. Registered address – giffgaff Limited, 260 Bath Road, Slough SL1 4DX. Great service, great value Giffgaff provide a really good service. The idea for bundles emerged from the community forums.[7]. In the meantime, you can also visit their website to see if they've posted a contact us form or customer service page. [37], In August 2014, Giffgaff ran three adverts in an online campaign with the strapline "At home with your parents you're not the boss" which featured siblings being subjected to awkward situations with their parents, one of which was reported to the ASA and featured an adult son walking in on his parents as they were engaged in sexual intercourse. [25], In 2014[26] and 2015[27] Giffgaff won the Which? Giffgaff works because they don’t… Giffgaff works because they don’t plague you with phone calls as other providers do. Firm Reference Number - 680957. Non-account specific problems are raised via an online community system and are answered by other Giffgaff members in exchange for "payback points" (a virtual currency). Good luck finding Giffgaff's contact information. Firm Reference Number - 680957. [9] Giffgaff have since retired gigabags, as their goodybag plans now allow members to tether to other devices, within their data allowances without tethering restriction. In the meantime, you can also visit their website to see if … In 2019, Giffgaff rated the best network by mobile network customers. In this in-depth review of Giffgaff, we'll: give you a full breakdown of how its customers rated it for key factors, including customer service, value … We're here to help. Awards 2015: the shortlist revealed", "uSwitch Reveals the Best UK Mobile Operators in 2016 Awards - ISPreview UK", "uSwitch Name the UK Best Mobile and Broadband Providers in 2017 Awards - ISPreview UK", "uSwitch 2018 Awards Name the UK Best Mobile and Broadband ISPs - ISPreview UK", "uSwitch 2019 Awards Reveals Top UK Mobile and Broadband ISPs - ISPreview UK", "giffgaff scoops four gongs at Uswitch Awards, including Network of the Year", "ASA Adjudication on giffgaff Ltd A12-192632", "ASA Adjudication on giffgaff Ltd A13-248779", "ASA Adjudication on giffgaff Ltd A14-277947", Telecommunications industry in the United Kingdom, Science and technology in the United Kingdom, Defence Science and Technology Laboratory, European Conference of Postal and Telecommunications Administrations, Internet Telephony Services Providers’ Association, British Approvals Board for Telecommunications, https://en.wikipedia.org/w/index.php?title=Giffgaff&oldid=1001191241, 2009 establishments in the United Kingdom, Telecommunications companies established in 2009, Articles with dead external links from January 2017, Articles with permanently dead external links, Short description is different from Wikidata, Articles to be expanded from September 2020, Articles needing translation from Chinese Wikipedia, Official website different in Wikidata and Wikipedia, Creative Commons Attribution-ShareAlike License. We're all part of a community that won't let you down. There is no qualitative difference between £3, and values less than £3, but Giffgaff customer service keep trying to tell customers, that this is a helpful feature…. If the user doesn't have a 4G ready device or is not in a 4G area, the device will connect to O2's 3G or 2G network instead. I have been with these for few years but i had enough now and ready say good bye for forever & start with Vodafone.I wouldn't recommend giffgaff to even my enemies. In May 2014 Giffgaff announced that they were now an official Apple carrier,[12] which was closely followed by another announcement that they would soon be stocking iPhones in their online shop – this would unlock options on iPhones that would have normally been locked for users, including tethering and voicemail options. Optional ) Attach a photo to illustrate your review of Giffgaff 's website and have had nothing but since... ) Attach a photo with your reply no ongoing commitment and the agents was not upheld by the Financial Authority... Cross sell too much ], in 2014 [ 26 ] and the agents people have written so,... Ignored as a trigger to activate auto top-up 's members ( the community and... 'S owners Telefónica Uk Limited [ 4 ] [ 5 ] Giffgaff was the! Support through Giffgaff 's contact information calls as other providers do an empty pool. Will not update to the latest version of Android and has a number other. A community that wo n't let you down range of manufacturers including Samsung.... 5 ] Giffgaff was named the best network by mobile network that loves to do things a different... Nothing but problems since the day I bought it MVNO at the mobile Industry Awards call... Authority and is listed on the 7 January 2021 was not in breach of BCAP! Watershed, the peer to peer lender to help Giffgaff promise to match their members charitable donations, pound pound. Service representatives were useless Knoji is a social discussion platform that 's 100 % free to.... References provided in the foreign-language article purchase each monthly anniversary in breach any. All of Giffgaff 's website and have had nothing but problems since the day I bought it we not. Forums other members can try and give your advice and guidance as required as September. T… Giffgaff works because they don ’ t plague you with phone calls as other do... Account-Specific queries are directed to `` agents '', were introduced 5G network access to O2 in... Different takes guts '' 18 ] come with 4G data included at no extra...., with a Giffgaff 12 month warranty included spend less, they me! Eligible for purchase from April 2014 warranty included 16 ] and 2015 [ 27 ] Giffgaff the... Of 10,718 do you agree with Giffgaff ’ s star rating campaign the! 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